If you have any questions, please feel free to contact us at (852) 3755 4334 / 9509 6250

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Bouquest Delivery Charges, Terms & Conditions


Delivery Charge

MTR Network

Tsuen Wan Line (Tsim Sha Tsui station to Tsuen Wan station), Kwun Tong Line, Lai Shing Garden, Wah Yuen Chuen, Tsing Yi, Kwai Chung


East Rail Line (East Tsim Sha Tsui station, Hung Hom station to Fo Tan station); Island Line (Sheung Wan station to Chai Wan station)


Tseung Kwan O Line (Tiu Keng Leng station to LOHAS Park station; Po Lam station)


Ma On Shan Line (Che Kung Temple station to Wu Kai Sha station)


West Rail Line, Tung Chung Line


No. 1 Austin


Hong Kong

Pok Fuk Lam, Repulse Bay, Deep Water Bay, Wong Chung Hang, Shek O, Stanley, Tai Tam, Red Hill Peninsula, Sai Ying Pun, Happy Valley, Jardine Lookout, Cyberport, South Bay, The Peak, Mid-Level, Aberdeen, Wah Fu, Ap Lei Chau, Shouson Hill, Hong Kong Parkview


Hong Kong University, Sai Wan, Kennedy Town, Siu Sai Wan, Braemar Hill, Cloud View Road



Sau Mau Ping, Shun Lee, Lok Wah Estate, Temple Hill (Tse Wan Sha), Ho Man Tin, Hung Hom


Stonecutters Island, Clear Water Bay, Sai Kung, The Hong Kong University of Science and Technology, Kowloon Peak (Fei Ngo Shan),


Tseung Kwan O Industrial Estate


New Territories

Kwai Chung Container Terminal, Fo Tan Industrial Estate (Fanling, Sheung Shui Railway Station) with 10 minutes on foot


Tai Po, The Chinese University of Hong Kong, Hong Kong Education College, Sham Tseng, So Kwun Wat, Gold Coast, Tuen Mun, Yuen Long, Tin Shui Wai, Park Island, Hung Shui Kiu


Tai Po Industrial Estate, Tai Po Kau, Hong Lok Yuen, Fairview Park, Palm Springs, Kwu Tung, Fanling Industrial Estate, Hong Kong Science Park, Chateau Royale, Emerald Palace, Yales Ville, Kerry Lake Egret Nature Park, Deer Hill Bay, Yuen Long Industrial Estate, Ta Ku Ling, Kau To Shan


Hong Kong International Airport, Chek Lap Kok, Asia World-Expo, Sunny Bay, Disneyland, Discovery Bay, Pennyˇ¦s Bay


Outlying Islands

Cheung Chau, Lamma Island, Peng Chau, Tai O, Lantau Pier


Note : Floral basket delivery charges will plus surcharges.

Express Delivery service and Fixed Delivery Time service are subject to manpower availability and these services are not available during peak seasons such as Valentine's Day, Secretaries Day, etc.

On Special Day (i.e. Valentine's Day, Secretaries Day, Mother's Day etc.), deliveries are usually made from 9:00 a.m. to 1:00 p.m. and 2:00 p.m. to 6:00 p.m.  The charges for Fixed Delivery Time service for a $250 surcharge.

Special surcharge

After 9:00 p.m. delivery service for a $150.00 surcharge
After 11:00 p.m. delivery service for a $250.00 surcharge
Before 8:00 a.m. delivery service for a $100.00 surcharge

"My Florist" reserve the right to amend the delivery charges from time to time.


All flowers/gifts will be sent on time before the order is submitted for not less than 24 hours.

If you have place order less than one day, please feel free to contact "My Florist" at (852) 3755 4334; Fax : (852) 3753 2873 or email to

NOTE - During special days delivery periods, such as Valentine's Day and Mother's Day, please try to place your order at least two days prior to the requested arrival date.  "My Florist" are unable to guarantee delivery times during these periods.

Substitution Policy

Due to various seasonal and regional conditions, availability of some flowers may be very limited in certain areas.  Also, specific flower varieties or colours may not be available for delivery on a specified day.  Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.

In this event, "My Florist" will deliver a choice of similar flowers and container of equal or greater value and beauty.  Every effort will be made to maintain size, shape, and overall colour schemes of an arrangement, but there may be some variance due to designer interpretation.  In single variety arrangements, variety will take preference over colour.

Order Confirmation

You will be given a confirmation number immediately after your order has been successfully submitted.  Your email confirmation will include the total purchase price being charged to your credit card.

Changing Your Order

If for any reason you wish to change your order, please notify "My Florist" as soon as possible.  "My Florist" are very happy to accommodate requests for changes as long as we receive them before the order has been sent out on delivery or prepared for shipment.  Twenty-four hour advance notice is necessary to assure a change, however, every effort will be made to accommodate your request.

Refund Police

If you are not completely satisfied with the quality of any of our product, please contact "My Florist" immediately by email or by phone, and "My Florist" will cheerfully provide a replacement or make any other appropriate changes.


You'll be happy to know that "My Florist" respect our customers' privacy and, unlike some other commercial services, do NOT sell or share our customer information with any other companies.

Data Privacy Policy

To ensure you could receive the updated news, promotions and offers of "My Florist", we will continue to provide the information via various communication channels by using your personal data including e-mail address, correspondence address, telephone number, mobile number and other information collected.

You may opt-out from receiving our marketing communications materials by replying e-mail to

"My Florist" will apply and comply with the laws and principles of the Personal Data (Privacy) Ordinance of the Laws of Hong Kong in collecting, holding, processing and using your personal data.


"My Florist" web-site supports secure online shopping though Secure Socket Layer (SSL) technology provided by Worldpay.  This involves the encryption of data before it is sent over the Internet.  The information that you sent to us through the Internet will be handled as strictly confidential data, and your credit card information will be sent to the Card Center for authorisation.  No account will sell or share any of your personal information with any third parties.



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